Southern Plains Medical Center, Inc. has used Jana Ferrell and Associates, Inc. since August 2004. During this time we have been very pleased with Jana Ferrell’s professionalism and collection process. The staff of Jana Ferrell is always courteous and pleasant. I can honestly say that we receive very few patient/customer complaints that I have to call to their attention. Most importantly, each person you speak with is knowledgeable and able to assist you with your needs. I would highly recommend Jana Ferrell and Associates to anyone in the healthcare industry.
Diagnostic Radiology began using Jana Ferrell & Associates in September 2002. During this time we have been very satisfied with the results of their collections on our behalf. As they were an unknown company to us, we initially decided to turn only part of our business to them. It soon became evident that they would were doing an excellent job. Earning my confidence that they would continue to do so; I quickly made the decision to turn all of our accounts to them. In the last 10 years Jana Ferrell & Associates have never given me any reason to regret that choice. There will always be bumps in the road, but with Jana Ferrell & Associates there are very few and those are always addressed and resolved in a timely and professional manner. I would highly recommend Jana Ferrell & Associates to anyone searching for a collection agency.
Jana Ferrell & Associates has been doing collections for the hospital since November 2002. I have found them to be very competent in the service that they provide. All accounts are worked on a timely basis and the monthly reports and remittance are timely also. I can’t think of one time that one of our customers has complained about the treatment they received. The work is always done in a courteous and professional manner. I would highly recommend Jana Ferrell & Associates for any collection needs and services.